Pirate Fleet Support
Doggett Labs · Last updated: September 8, 2026
Get in touch
Email [email protected] for anything — a bug, a lost fleet, a purchase problem, or a question. We aim to reply within a few days.
The fastest route is Profile → Contact Support in the app, which attaches a diagnostic report that tells us what went wrong. You can read the whole report before it is sent.
Reporting a player or a message
There is no tolerance for objectionable content or abusive behavior in Pirate Fleet. To report someone, tap the report control on their clan message board post or on their player profile, or email us with their display name and what happened. Reports are reviewed and acted on within 24 hours.
You can also block a player from the same menu, which hides their content from you immediately.
Common questions
I lost my progress after reinstalling
An anonymous account lives on the device that created it. To make your fleet recoverable, use Sign in with Apple in Profile → Account — then signing in on any device restores it. If you have lost a fleet, email us and we will see what we can recover.
I bought gems and did not receive them
Try Profile → Restore Purchases first. If they still do not appear, email us using Contact Support in the app so the diagnostic report comes with it.
I want a refund
App Store purchases are refunded by Apple, not by us. Request one at reportaproblem.apple.com.
Too many notifications
Every alert can be switched off individually in Profile → Notification Settings. Lock Screen Live Activities are off until you turn them on in Profile → Live Activities.
How do I delete my account?
Profile → Account → Delete Account removes your account and game data. See the privacy policy for what happens to it afterwards.